Analyst Ii, Customer Experience Process (ccaas/servicenow)

DaVita Inc.

Malvern, Pennsylvania, United States of America
Servicenow itsm platform
Microsoft 365 suite
Conversational technologies

Skills & Requirements

Must-have

  • ServiceNow ITSM platform
  • Microsoft 365 Suite
  • Conversational technologies
  • Process improvement projects
  • Cross-functional collaboration

Nice-to-have

  • AI tools expertise
  • Leadership skills
  • Mentorship experience

Key Requirements

  • High school diploma or equivalent
  • 2-4 years of IT or analytical experience
  • ITIL Foundations Certification
  • Lean Six Sigma Yellow Belt (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter