Customer Service Officer

Manulife

Hong Kong, HK
Hybrid
3+ years customer service experience preferred
Hkdse/hkcee/diploma qualification required
Excellent telephone manner and interpersonal skills
The role focuses on empowering representatives to solve critical problems for millions of end users relying on the company's products

Job Summary

  • The role focuses on empowering representatives to solve critical problems for millions of end users relying on the company's products.
  • Employees will handle enquiries regarding group medical, individual financial, and wealth management products via phone, email, and LiveChat.
  • The company offers a flexible hybrid working arrangement with a commitment to well-being, inclusion, and career growth within a global team.

Matching Summary

The role focuses on empowering representatives to solve critical problems for millions of end users relying on the company's products.

Skills & Requirements

Must-have

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/diploma qualification required
  • Excellent telephone manner and interpersonal skills
  • Fast typing speed over 45 wpm
  • Proficiency in Word and Excel
  • Bilingual English and Chinese communication

Nice-to-have

  • IIQE 1, 3, 5 certification preferred
  • Previous call centre environment experience
  • Experience with financial products or insurance
  • Self-motivated and able to work independently
  • Mature and pleasant personality
  • Ability to recommend productivity improvements

Key Requirements

  • HKDSE/HKCEE or diploma qualification
  • IIQE 1, 3, 5 certification (preferred)
  • Minimum 3 years customer service experience (preferred)
  • Typing speed exceeding 45 words per minute
  • Fluency in written and spoken English and Chinese

Work Rights

Not specified

Tailored Resume

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