Technology Operations Manager

Dentsu Aegis Network

Copenhagen, Denmark
Fully remote
It service delivery management
Vendor sla governance
Incident and problem resolution
Dentsu Aegis Network is seeking a Technology Operations Manager in Copenhagen, Denmark, responsible for overseeing IT operational service delivery and ensuring reliable end-user technology services. The role emphasizes coordination between business users and technical teams, focusing on service performance, governance, and continuous improvement

Job Summary

  • This role ensures reliable, high-quality end-user technology services and efficient operational processes across multiple offices and markets.
  • The position acts as the primary operational interface between business users, technical teams, and external service providers to maintain service levels.
  • Key responsibilities include governing vendor performance against SLAs, managing physical IT infrastructure, and supporting business continuity activities.

Matching Summary

Match Score: 85

Dentsu Aegis Network is seeking a Technology Operations Manager in Copenhagen, Denmark, responsible for overseeing IT operational service delivery and ensuring reliable end-user technology services. The role emphasizes coordination between business users and technical teams, focusing on service performance, governance, and continuous improvement.

Skills & Requirements

Must-have

  • IT service delivery management
  • Vendor SLA governance
  • Incident and problem resolution
  • ITIL process alignment
  • Infrastructure asset operations
  • Disaster recovery execution

Nice-to-have

  • AI and automation initiatives support
  • M&A technology integration experience
  • Strong stakeholder communication skills
  • ISO27001 audit coordination
  • Event technology enablement

Key Requirements

  • Experience with ITIL-aligned processes
  • Proven track record in vendor management
  • Knowledge of security compliance standards

Work Rights

Not specified

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