Director Of Premium Services

Toyota Arena

Grand Rapids, MI, United States
Competitive salary, commensurate with experience; ...
On-site
Premium hospitality strategy
Food & beverage operations
Client relationship management
The Director of Premium Services at Toyota Arena is a leadership role focused on enhancing the premium hospitality experience for clients in a dynamic event environment. The position requires extensive experience in food and beverage operations and strong management skills to oversee premium services and client relationships

Job Summary

  • Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food & beverage experiences and best-in-class service for all premium clients.
  • Direct all sales, servicing, renewals, and upselling opportunities for premium seating and hospitality products to drive revenue and client retention.
  • Collaborate cross-functionally with Operations, Ticketing, Security, and Guest Services to ensure seamless execution of premium experiences and contractual commitments.

Matching Summary

Match Score: 85

The Director of Premium Services at Toyota Arena is a leadership role focused on enhancing the premium hospitality experience for clients in a dynamic event environment. The position requires extensive experience in food and beverage operations and strong management skills to oversee premium services and client relationships.

Salary

Competitive salary, commensurate with experience; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan

Skills & Requirements

Must-have

  • premium hospitality strategy
  • food & beverage operations
  • client relationship management
  • event-day execution
  • staff training and development

Nice-to-have

  • ambitious thinking
  • collaboration
  • bold action
  • inclusive workplace

Key Requirements

  • 8–10 years of progressive experience in premium hospitality
  • Proven leadership experience managing high-touch client services
  • Proficient in Microsoft Office (Word, Excel, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter