The Technical Account Management team provides proactive and personalized support for strategic customers, acting as their primary contact and advocate within Workday
Job Summary
The Technical Account Management team provides proactive and personalized support for strategic customers, acting as their primary contact and advocate within Workday.
The role requires managing multiple large accounts, driving escalations, and engaging with senior leadership to ensure alignment and issue resolution.
Workday offers a culture rooted in integrity, empathy, and enthusiasm, supporting employee growth with tools, trust, and long-term investment.
Matching Summary
The Technical Account Management team provides proactive and personalized support for strategic customers, acting as their primary contact and advocate within Workday.
Skills & Requirements
Must-have
Workday product expertise
Customer escalation management
Technical account management
Project management skills
EMEA shift work hours
Onsite work at Pune office
Nice-to-have
Strong communication skills
Leadership with C-level engagement
Customer advocacy
Problem solving and multitasking
Team collaboration across functions
Continuous improvement initiatives
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years in product support or account management
5+ years managing Workday or similar ERP projects
Experience with HR, Payroll, Financials business areas