Not specified; benefits: 23-25 days holiday; life ...
Hybrid
Proven customer support leadership experience
High-tech or saas environment background
Strong track record building high-performing teams
This role involves leading a team of approximately 20 technical support professionals to deliver world-class technical support at scale
Job Summary
This role involves leading a team of approximately 20 technical support professionals to deliver world-class technical support at scale.
The successful candidate will partner with the VP of Global Customer Support & Operations to shape global planning and long-term support strategy.
Benefits include 23 days' holiday plus public holidays, private medical insurance covering family members, and life insurance of four times the base salary.
Matching Summary
This role involves leading a team of approximately 20 technical support professionals to deliver world-class technical support at scale.
Salary
Not specified; Benefits: 23-25 days holiday; Life insurance 4x base salary
Skills & Requirements
Must-have
Proven customer support leadership experience
High-tech or SaaS environment background
Strong track record building high-performing teams
Solid technical grounding in security frameworks
Experience driving change and scalable processes
Nice-to-have
Excellent stakeholder management skills
Confidence operating at senior-leader level
Ability to influence product outcomes
Global collaboration experience
Key Requirements
Proven experience in Customer Support leadership
Senior Product/Technical roles within high-tech or SaaS
Experience managing performance and implementing scalable processes