Training And Enablement Specialist

Aperia Solutions

Dallas, United States
On-site
4-6 years instructional design experience
2 years customer service or fintech background
Persona-based training design expertise
The role involves building a unified training library from scratch to support the consolidation of merchant operations onto a Salesforce platform

Job Summary

  • The role involves building a unified training library from scratch to support the consolidation of merchant operations onto a Salesforce platform.
  • Candidates must translate complex Salesforce workflows into persona-specific learning materials for Sales, Servicing, Onboarding, and Underwriting teams.
  • Success is measured by tracking KPIs such as adoption rates, first-contact resolution, and reduction in escalations during the pilot window.

Matching Summary

The role involves building a unified training library from scratch to support the consolidation of merchant operations onto a Salesforce platform.

Skills & Requirements

Must-have

  • 4-6 years instructional design experience
  • 2 years customer service or fintech background
  • Persona-based training design expertise
  • Multi-modal content creation skills
  • Adult learning theory knowledge (ADDIE/SAM)
  • Authoring tool proficiency (Articulate/Easygenerator)
  • Salesforce workflow familiarity

Nice-to-have

  • Salesforce Knowledge and In-App Guidance experience
  • Payments or merchant services domain knowledge
  • LMS administration experience
  • Platform migration support background
  • Einstein features familiarity

Key Requirements

  • 4-6 years in instructional design or L&D
  • Minimum 2 years in customer service, fintech, payments, or SaaS
  • Authorization to work in the US without sponsorship
  • Willingness to submit to background investigation and drug test

Work Rights

Must have authorization to work in the US

Tailored Resume

Cover Letter