Showroom Customer Service Representative

Ferguson PLC

Alexandria, VA, United States
Base: $48,589 - $65,000 annually; bonus/equity: el...
Customer service experience
Knowledge of plumbing fixtures
Excellent communication skills
Ferguson is committed to making customers’ complex projects simple, successful, and sustainable by providing best-in-class products and service

Job Summary

  • Ferguson is committed to making customers’ complex projects simple, successful, and sustainable by providing best-in-class products and service.
  • The role involves assisting customers on the showroom floor, supporting sales associates, and performing administrative functions to meet customer needs.
  • Ferguson offers competitive benefits including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, and inclusive family benefits.

Matching Summary

Ferguson is committed to making customers’ complex projects simple, successful, and sustainable by providing best-in-class products and service.

Salary

Base: $48,589 - $65,000 annually; Bonus/Equity: Eligible for kickers; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, and more

Skills & Requirements

Must-have

  • Customer service experience
  • Knowledge of plumbing fixtures
  • Excellent communication skills
  • Time management skills
  • Order processing and quotations
  • Multi-tasking ability

Nice-to-have

  • Interest in sales support
  • Team environment
  • Self-motivated
  • Passion for customer service
  • General digital literacy
  • Ambition to succeed

Key Requirements

  • 1-3 years customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances preferred
  • Ability to meet goals and build relationships
  • Excellent organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter