Vp, Client Services

Viral Nation

Canada, Canada
On-site
Client satisfaction and growth
Revenue growth and retention
Strategic account management
Viral Nation is seeking a VP of Client Services to lead a team focused on delivering exceptional service and driving client satisfaction and growth. The ideal candidate should have extensive experience in client services, particularly within digital or social agency environments, and a strong track record in managing key accounts

Job Summary

  • As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and growth.
  • Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture.
  • We specialize in building social-first ecosystems for brands to connect with the modern consumer journey.

Matching Summary

Match Score: 85

Viral Nation is seeking a VP of Client Services to lead a team focused on delivering exceptional service and driving client satisfaction and growth. The ideal candidate should have extensive experience in client services, particularly within digital or social agency environments, and a strong track record in managing key accounts.

Skills & Requirements

Must-have

  • Client satisfaction and growth
  • Revenue growth and retention
  • Strategic account management
  • Cross-functional collaboration
  • P&L accountability
  • Executive client relationships

Nice-to-have

  • Culturally relevant creativity
  • Growth-oriented environment
  • Pushing boundaries
  • AI-first workflows
  • Thought leadership

Key Requirements

  • 10+ years client services experience
  • Experience in media/digital/social agency
  • Proven key account metrics management
  • Experience with high-growth companies
  • Strong people leadership experience

Work Rights

Not specified

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