It Technician

Hunter Douglas

Broomfield, CO, United States
Base: $21 - $25 hourly; bonus/equity: 5%; benefits...
On-site
First point of contact for it support
Troubleshoot microsoft 365 issues
Remote desktop support tools
Act as the primary point of contact for IT support requests via phone, chat, and the Service Desk portal

Job Summary

  • Act as the primary point of contact for IT support requests via phone, chat, and the Service Desk portal.
  • Provide first-line technical support and troubleshooting for end users, resolving common issues related to Microsoft 365 and other cloud-based services.
  • Participate in a scheduled on-call rotation to provide emergency support outside standard business hours.

Matching Summary

Act as the primary point of contact for IT support requests via phone, chat, and the Service Desk portal.

Salary

Base: $21 - $25 Hourly; Bonus/Equity: 5%; Benefits: Generous benefits package

Skills & Requirements

Must-have

  • First point of contact for IT support
  • Troubleshoot Microsoft 365 issues
  • Remote desktop support tools
  • On-call support rotation

Nice-to-have

  • Customer-focused individual
  • Entrepreneurial spirit
  • Accelerated opportunities for growth

Key Requirements

  • Previous experience in IT support role
  • ITSM concepts and processes
  • Microsoft 365 support experience
  • Remote desktop support tools experience
  • On-call support rotation willingness
  • Troubleshooting Windows OS, iPhone/iPad, PC hardware

Work Rights

Not specified

Tailored Resume

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