Sr Analyst Customer Care

Nissaninterns

São Paulo, SP, Brazil
Experience in customer care
Proactive and analytical skills
Management of critical channels
The role involves ensuring quality management of the Customer Care team and operational handling with partners

Job Summary

  • The role involves ensuring quality management of the Customer Care team and operational handling with partners.
  • Responsibilities include monitoring critical channels and proposing strategies for brand reputation improvement.
  • The position requires proactive identification of opportunities for continuous improvement in customer experience.

Matching Summary

The role involves ensuring quality management of the Customer Care team and operational handling with partners.

Skills & Requirements

Must-have

  • Experience in Customer Care
  • Proactive and analytical skills
  • Management of critical channels

Nice-to-have

  • Collaborative interaction with teams
  • Attention to detail
  • Ability to manage multiple demands

Key Requirements

  • Bachelor's degree in Administration or related fields
  • Extensive experience in Customer Care
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

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