Job Summary

• We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
• This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
• In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

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Skills & Requirements

Key Requirements

• 8+ years of experience as a Business Process Analyst
• 5+ years in knowledge management tools, processes and KCS methodologies
• Experience with AI chatbot/automated systems
• Demonstrated experience in process mapping, analysis, and improvement methodologies
• 2+ years Experience with SQL and data visualization tools
• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR equivalent experience

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