Vp Of Customer Success (remote - Work From Anywhere)
Xapo61
Remote, World
Remote
10+ years leading client-facing organizations
P&l management or revenue target experience
Scalable post-sale customer journey expertise
This senior executive role is responsible for defining and executing the global vision for customer success and satisfaction at Xapo Bank
Job Summary
This senior executive role is responsible for defining and executing the global vision for customer success and satisfaction at Xapo Bank.
The successful candidate will partner closely with Product, Marketing, and Compliance teams to translate customer insights into actionable improvements.
Xapo offers a fully distributed team environment with flexible work schedules, autonomy, and a yearly budget for individual learning and development.
Matching Summary
This senior executive role is responsible for defining and executing the global vision for customer success and satisfaction at Xapo Bank.
Skills & Requirements
Must-have
10+ years leading client-facing organizations
P&L management or revenue target experience
Scalable post-sale customer journey expertise
Global bank regulatory compliance knowledge
Executive leadership and coaching skills
Nice-to-have
Previous crypto industry experience
Strong personal interest in cryptocurrency
Experience with retail and institutional clients
Background in fast-paced tech environments
Key Requirements
10+ years progressive experience in Customer Success or Support
Deep understanding of KYC/AML regulatory requirements
Proven track record managing P&L or Net Revenue Retention targets