Hourly: $68.58 - $79.50; bonus/equity: not specifi...
Not specified (likely hybrid or onsite based on the nature of the role).
5+ years canadian healthcare it experience
3+ years leadership in it service management
Enterprise technology transformation knowledge
Scarborough Health Network (SHN) is seeking a Senior Manager of Client Services to oversee digital services supporting patient care and clinical operations across multiple sites. The ideal candidate will have extensive experience in IT service management within a healthcare setting, combined with strong leadership skills
Job Summary
This role provides strategic and operational leadership for Service Desk and Telecommunications services that run 24/7 across three hospitals and multiple satellite sites.
The successful candidate will lead a large, unionized frontline team while ensuring technology is reliable, secure, and ready for the future in a complex healthcare environment.
Scarborough Health Network is recognized as Canada's Most Admired Corporate Cultures for 2023 and 2024 and values a culture of inclusiveness reflecting its diverse community.
Matching Summary
Match Score: 85
Scarborough Health Network (SHN) is seeking a Senior Manager of Client Services to oversee digital services supporting patient care and clinical operations across multiple sites. The ideal candidate will have extensive experience in IT service management within a healthcare setting, combined with strong leadership skills.
Salary
Hourly: $68.58 - $79.50; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
5+ years Canadian healthcare IT experience
3+ years leadership in IT service management
Enterprise technology transformation knowledge
Service Desk and Telecommunications oversight
Unionized team leadership experience
Nice-to-have
ITIL Foundation certification preferred
CISP or PMP certification preferred
Experience with cybersecurity policies
Strong stakeholder collaboration skills
Commitment to diversity and inclusion
Key Requirements
Undergraduate degree in Computer Science or equivalent
Masters degree preferred
5+ years experience in Canadian healthcare organization