Base: $95,200 - $142,800 usd (atlanta); + us locat...
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5+ years program management experience
Digital customer engagement expertise
Cross-functional coordination skills
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Workday is seeking a Digital Customer Success Program Manager to enhance its customer success initiatives on a global scale. The role involves driving digital strategies and improvements across customer engagement platforms while fostering collaboration among multiple departments.
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Job Summary
The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI-powered productivity improvements.
Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while acting as a liaison for regional leaders.
Workday offers a flexible work approach requiring at least 50% time in-office or field, along with competitive compensation including bonus plans and stock grants.
Matching Summary
Match Score: 75
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Workday is seeking a Digital Customer Success Program Manager to enhance its customer success initiatives on a global scale. The role involves driving digital strategies and improvements across customer engagement platforms while fostering collaboration among multiple departments.
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Salary
Base: $95,200 - $142,800 USD (Atlanta); Additional US locations: $90,500 - $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
5+ years program management experience
Digital customer engagement expertise
Cross-functional coordination skills
Roadmap and delivery planning
Customer Success platform knowledge
Nice-to-have
Experience with Gainsight or Planhat
Enterprise software industry background
Project management certification (PMP/Agile)
Design thinking and data analysis skills
Vision-driven future of CS mindset
Key Requirements
5+ years experience in program management or customer success operations
Experience translating business needs into roadmaps and delivery plans
Familiarity with governance and operating model design