Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry
Job Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry.
This role is critical to ensuring effective workforce management solutions that enable efficient and cost-effective achievement of business objectives while maintaining exceptional SLAs.
Employees benefit from flexible health and welfare insurance plans, retirement programs, parental leave, travel perks, and access to extensive learning and leadership development resources.
Matching Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and you can make an impact on the travel industry.
Skills & Requirements
Must-have
Workforce management scheduling optimization
Real-time contact center performance monitoring
Advanced proficiency in IEX and Cisco tools
Intraday staffing adjustments and management
Data analysis and reporting expertise
Workforce management metrics expertise
Nice-to-have
Strong presentation and influencing skills
Experience with multi-skilled or multi-channel environments
Change management and continuous improvement mindset