Claims Administrator (electronics/home Appliance Domain)

Assurant Inc

Navi Mumbai, India
5 years service operations experience
Electronics or home appliance domain knowledge
Sla and kpi performance management
This position is responsible for effective management of claims from intimation through closure while achieving target SLAs

Job Summary

  • This position is responsible for effective management of claims from intimation through closure while achieving target SLAs.
  • The role requires overseeing the assignment of service network partners and ensuring timely customer communications regarding repair timelines.
  • Candidates must have a minimum of 5 years of experience in service operations within the electronics or home appliance domain.

Matching Summary

This position is responsible for effective management of claims from intimation through closure while achieving target SLAs.

Skills & Requirements

Must-have

  • 5 years service operations experience
  • Electronics or home appliance domain knowledge
  • SLA and KPI performance management
  • Service network partner oversight
  • Customer communication and ETA management

Nice-to-have

  • Fraud detection and monitoring skills
  • Strong verbal and written communication
  • Experience with Microsoft Office applications
  • Ability to work in fast-paced environment
  • Training and coaching for partners

Key Requirements

  • Graduate degree in any stream
  • Minimum 5 years of service operations experience
  • Domain expertise in electronics or home appliances

Work Rights

Not specified

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