COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.
Singapore, Singapore
Not specified (assumed hybrid)
5+ years it service management experience
End-user computing and workplace services
Itil framework and best practices knowledge
Cognizant Technology Solutions is seeking a Regional Service Delivery Manager in Singapore to oversee customer and workplace services across multiple sites, ensuring efficient IT service delivery and high customer satisfaction. The role requires strong leadership, IT service management expertise, and a focus on team development and continuous improvement
Job Summary
The role involves overseeing day-to-day operations of customer and workplace services across the region while ensuring efficient end-user computing support.
Candidates must lead and mentor an onsite support team, fostering a positive environment that encourages collaboration and continuous improvement.
The position requires developing strategies for business continuity, managing incidents, and ensuring all sites comply with security policies.
Matching Summary
Match Score: 85
Cognizant Technology Solutions is seeking a Regional Service Delivery Manager in Singapore to oversee customer and workplace services across multiple sites, ensuring efficient IT service delivery and high customer satisfaction. The role requires strong leadership, IT service management expertise, and a focus on team development and continuous improvement.
Skills & Requirements
Must-have
5+ years IT service management experience
End-user computing and workplace services
ITIL framework and best practices knowledge
Multi-site team leadership capabilities
Vendor management and contract negotiation
Nice-to-have
Strong analytical and problem-solving skills
Experience with project management tools
Familiarity with workplace technology trends
Ability to foster collaborative innovation
Excellent communication and interpersonal skills
Key Requirements
Bachelor's degree in IT or Business Administration
ITIL certification required
Proven experience managing teams across multiple sites