E-comm Customer Care Representative

Skechers

Base: $17 - $20ph; bonus/equity: not specified; be...
High school diploma or equivalent
Prior customer service experience in high-volume contact center
Availability to work weekends
This role supports Skechers ecommerce sales, the Elite program, and retail stores by providing first-contact issue resolution

Job Summary

  • This role supports Skechers ecommerce sales, the Elite program, and retail stores by providing first-contact issue resolution.
  • The position requires handling a high volume of inquiries via phone, email, live chat, mail, and social media while ensuring a quality customer experience.
  • Employees must be available to work 1st or 2nd shifts including weekends to assist customers with orders, returns, and membership accounts.

Matching Summary

Match Score: 75

This role supports Skechers ecommerce sales, the Elite program, and retail stores by providing first-contact issue resolution.

Salary

Base: $17 - $20/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Prior customer service experience in high-volume contact center
  • Availability to work weekends
  • Familiarity with CRM systems
  • Proficiency in Microsoft Office products

Nice-to-have

  • Excellent oral and written communication skills
  • Strong organizational and time management skills
  • Experience resolving technical issues
  • Ability to collaborate with store managers
  • Proactive feedback generation for management

Key Requirements

  • High School Diploma or equivalent preferred
  • Prior customer service/consumer affairs experience
  • Must be available to work weekends
  • Work Hours - 1st / 2nd Shift availability

Work Rights

Not specified

Tailored Resume

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