The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers
Job Summary
The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers.
This role will be accountable for the metrics-driven customer success program, leading a cross-functional team (Sales, Product, CS, GOTC) who will each be responsible for their respective action in delivering customer-focused servicing.
We are committed to providing a fair and accessible hiring process.
Matching Summary
The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers.
Skills & Requirements
Must-have
customer journey mapping
customer usage tracking
thought leadership programs
customer engagement strategy
data analysis and reporting
cross-functional team leadership
Nice-to-have
understanding of SEA legal market
legal qualification
strong probing skills
passion for commercial processes
Key Requirements
Bachelor’s Degree with legal qualification
Independent ownership of work streams/projects
Excellent communication, influencing and interpersonal skills
Experience in customer engagement
Excellent working knowledge of Excel, PowerPoint, CRM