Senior Operations Reliability Engineer – Enterprise Platforms And Tools

Genesys

5+ years enterprise platform operations
Jira confluence figma lucid administration
Powershell python scripting proficiency
This role owns the operational reliability and lifecycle management of enterprise productivity platforms like Jira, Confluence, and Figma

Job Summary

  • This role owns the operational reliability and lifecycle management of enterprise productivity platforms like Jira, Confluence, and Figma.
  • The team focuses on transitioning from reactive issue handling to proactive, automation-driven reliability practices using AIOps.
  • Employees enjoy the independence to make a larger impact while collaborating with global teams to create the future of customer experience.

Matching Summary

This role owns the operational reliability and lifecycle management of enterprise productivity platforms like Jira, Confluence, and Figma.

Skills & Requirements

Must-have

  • 5+ years enterprise platform operations
  • Jira Confluence Figma Lucid administration
  • PowerShell Python scripting proficiency
  • AIOps monitoring and observability
  • Incident triage and root cause analysis

Nice-to-have

  • SQL Server IIS Apache administration
  • CI/CD pipeline familiarity
  • AWS or Azure cloud exposure
  • ITIL principles and ServiceNow workflows
  • Mentorship of junior engineers

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years experience in SaaS administration or infrastructure support
  • Proficiency in PowerShell or equivalent scripting languages

Work Rights

Not specified

Tailored Resume

Cover Letter