Senior Ratepayer Assistance Specialist

State of Maine

Hallowell, Maine, USA
Base: $51,688 – $72,467.20 annually; bonus/equity:...
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Investigate and resolve utility disputes
Analyze complex data and regulations
Draft legally binding decisions
** The State of Maine is seeking a Senior Ratepayer Assistance Specialist for its Maine Public Utilities Commission. This hybrid role involves investigating consumer complaints related to public utilities, ensuring compliance with regulations, and providing resolutions while promoting energy efficiency and consumer rights. **

Job Summary

  • This is complex administrative work involving the analysis and investigation of inquiries and complaints from consumers regarding public utilities.
  • Work includes investigations, negotiating resolutions with utility management and consumers, documenting findings of violations, and participating in reviewing rate and tariff filings and adjudicatory proceedings.
  • The State of Maine offers a valuable total compensation package, including health insurance, retirement plan, and paid leave.

Matching Summary

Match Score: 75

** The State of Maine is seeking a Senior Ratepayer Assistance Specialist for its Maine Public Utilities Commission. This hybrid role involves investigating consumer complaints related to public utilities, ensuring compliance with regulations, and providing resolutions while promoting energy efficiency and consumer rights. **

Salary

Base: $51,688 – $72,467.20 annually; Bonus/Equity: Not specified; Benefits: Health insurance, retirement plan, paid holidays and leave

Skills & Requirements

Must-have

  • Investigate and resolve utility disputes
  • Analyze complex data and regulations
  • Draft legally binding decisions
  • Explain rules and procedures
  • Write statistical reports on complaints

Nice-to-have

  • Serve the community
  • Protect consumer rights
  • Promote energy efficiency

Key Requirements

  • Investigative experience with consumer complaints
  • Ability to draft clear, concise, and well-reasoned decision letters
  • Professional or academic writing sample required

Work Rights

Not specified

Tailored Resume

Cover Letter