Customer Success Manager - Contentful - Denver, Co

Contentful

Denver, CO, US
Base: $120,000 - $131,000; bonus/equity: eligible ...
On-site
5+ years customer-facing experience
Renewals and contract negotiation skills
Enterprise account management expertise
The role involves managing a book of business of 25-30 enterprise accounts as a trusted advisor to maximize platform value

Job Summary

  • The role involves managing a book of business of 25-30 enterprise accounts as a trusted advisor to maximize platform value.
  • Employees receive comprehensive benefits including stock options, 100% health premium coverage, and generous paid time off.
  • Candidates must drive renewal conversations with Fortune top 20 procurement teams and forecast accurately to leadership.

Matching Summary

The role involves managing a book of business of 25-30 enterprise accounts as a trusted advisor to maximize platform value.

Salary

Base: $120,000 - $131,000; Bonus/Equity: Eligible for equity awards and annual bonuses; Benefits: Comprehensive healthcare and stipends included

Skills & Requirements

Must-have

  • 5+ years customer-facing experience
  • Renewals and contract negotiation skills
  • Enterprise account management expertise
  • Understanding of Contentful APIs
  • Data tool proficiency for reporting

Nice-to-have

  • Strategic thinking for customer goals
  • Cross-functional collaboration abilities
  • High-level technical communication skills
  • Commitment to inclusive culture
  • Willingness to travel 25% annually

Key Requirements

  • College/University degree highly preferred
  • 5+ years in Customer Success or Key Account Management
  • Proven track record meeting sales performance goals

Work Rights

Must be authorized to work in Colorado

Tailored Resume

Cover Letter