Senior Customer Success Manager - India

Gitlab

Remote, India
Not specified; not specified; benefits include fle...
**
Post-sales adoption and value realization experience
Expertise in git version control and branching strategies
Knowledge of software development lifecycle and ci/cd
** GitLab is seeking a Senior Customer Success Manager for a remote position in India, responsible for driving adoption and long-term advocacy for its DevSecOps platform among customers. The successful candidate will act as a trusted advisor, guiding clients on best practices and translating product usage data into actionable insights. **

Job Summary

  • The role focuses on helping customers realize the full value of the GitLab DevSecOps platform by driving adoption and measurable outcomes.
  • Team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
  • GitLab offers flexible paid time off, equity compensation, a growth and development fund, and home office support for employees.

Matching Summary

Match Score: 75

** GitLab is seeking a Senior Customer Success Manager for a remote position in India, responsible for driving adoption and long-term advocacy for its DevSecOps platform among customers. The successful candidate will act as a trusted advisor, guiding clients on best practices and translating product usage data into actionable insights. **

Salary

Not specified; Not specified; Benefits include Flexible Paid Time Off, Equity Compensation, Growth Fund, Parental Leave, Home Office Support

Skills & Requirements

Must-have

  • Post-sales adoption and value realization experience
  • Expertise in Git version control and branching strategies
  • Knowledge of software development lifecycle and CI/CD
  • Understanding of DevSecOps concepts and practices
  • Ability to translate usage data into actionable insights

Nice-to-have

  • Experience leading workshops and Centers of Excellence
  • Proven ability to build trusted advisor relationships
  • Openness to learning transferable skills from adjacent roles
  • Collaborative outcome-focused customer partnership mindset

Key Requirements

  • Experience in customer-facing post-sales roles
  • Background in customer success or technical account management
  • Familiarity with continuous integration and deployment pipelines

Work Rights

Not specified

Tailored Resume

Cover Letter