Technical Support Representative

Ziegler Inc.

Base: $26.85 to $32.21 ph; bonus/equity: not speci...
Fully remote
Troubleshoot computer hardware and software issues
Install and configure desktop and laptop systems
Respond to support tickets via ticketing systems
The role involves installing, configuring, and providing technical support for all desktop and laptop computers, software, and related systems at Ziegler CAT

Job Summary

  • The role involves installing, configuring, and providing technical support for all desktop and laptop computers, software, and related systems at Ziegler CAT.
  • Candidates must troubleshoot hardware, software, and network connectivity problems while maintaining security and compliance with licensed software.
  • The company offers competitive pay ranging from $26.85 to $32.21 per hour along with comprehensive benefits including health insurance, 401(k) matching, and education assistance.

Matching Summary

The role involves installing, configuring, and providing technical support for all desktop and laptop computers, software, and related systems at Ziegler CAT.

Salary

Base: $26.85 to $32.21 per hour; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, 401(k) match, HSA contribution, PTO, Paid Parental Leave

Skills & Requirements

Must-have

  • Troubleshoot computer hardware and software issues
  • Install and configure desktop and laptop systems
  • Respond to support tickets via ticketing systems
  • Maintain licensed software compliance and security
  • Perform backup and recovery of systems and data

Nice-to-have

  • Excellent customer service and communication skills
  • Creative thinking and problem solving abilities
  • Experience with remote office support travel
  • Clean driving record required for travel
  • Ability to lift and carry up to 30 lbs

Key Requirements

  • 2 year degree in related field required; 4 year preferred
  • 2+ years in corporate technical support position strongly preferred
  • Knowledge of Microsoft Office Suite and Windows client/server
  • Experience with Active Directory, LANDesk, Cisco Anyconnect VPN, McAfee Antivirus
  • Clean driving record required for up to 10% travel

Work Rights

Not specified

Tailored Resume

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