Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries
Job Summary
Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries.
Manage elite guest correspondence, guest profiles, and guest satisfaction databases, and handle guest complaints or glitches in the absence of the General Manager.
Competitive salary, comprehensive benefits, excellent training, complimentary accommodation at other Four Seasons Hotels, and F&B discounts are offered.
Matching Summary
Provide administrative, organizational, and clerical support to the Executive Office, ensuring efficient, courteous, and professional responses to guest and employee inquiries.
Skills & Requirements
Must-have
Executive office support
Guest relations and communication
Confidentiality and professionalism
Computer operations and office systems
English and Japanese business communication
Nice-to-have
Interpersonal and relationship-building skills
Problem-solving and decision-making abilities
Cooperative work with all departments
Genuine heart and luxury service
Key Requirements
1-2 years of related experience
College education or equivalent experience
Legal work authorization for Japan
Fluent in English and Japanese business communication