(remote) Director, Support Services

Harris Computer Systems

Canada
Base: 100k - 120k; bonus/equity: not specified; be...
Fully remote
Healthcare technology experience
Operational and analytical discipline
Proven track record leading enterprise software support organizations
Harris Computer Systems is seeking a fully remote Director of Support Services to lead their Client Support organization, focusing on enhancing customer experience and operational performance. The ideal candidate should have extensive experience in healthcare technology support and a strong track record in organizational leadership, with a salary range of $100K - $120K

Job Summary

  • Strategic leadership in developing and executing the long-term vision for the Client Support organization.
  • Opportunity to drive transformational improvements and develop future leaders within the Support organization.
  • Remote work option available across Canada and the US with limited travel required.

Matching Summary

Match Score: 85

Harris Computer Systems is seeking a fully remote Director of Support Services to lead their Client Support organization, focusing on enhancing customer experience and operational performance. The ideal candidate should have extensive experience in healthcare technology support and a strong track record in organizational leadership, with a salary range of $100K - $120K.

Salary

Base: 100K - 120K; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

Skills & Requirements

Must-have

  • Healthcare technology experience
  • Operational and analytical discipline
  • Proven track record leading enterprise software support organizations

Nice-to-have

  • Experience with AI tools
  • SaaS or healthcare technology background
  • Microsoft Dynamics 365 CRM experience

Key Requirements

  • 8+ years of progressive leadership experience in Client Support or Technical Support
  • Demonstrated success leading a healthcare technology Support organization
  • Deep understanding of healthcare software, EMR/EHR platforms, and HIPAA requirements

Work Rights

Must have valid passport and be legally eligible to travel internationally

Tailored Resume

Cover Letter