Contact Center Growth Supervisor (safe Act)

MTB (M&T Bank)

Williamsville, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
4d onsite
5+ years higher education or work experience
2+ years work leadership experience
Flexible availability monday through saturday
This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees

Job Summary

  • This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees.
  • The role requires ensuring strict compliance with bank policies, investor regulations, and complex laws including the Federal SAFE Act.
  • Candidates must be willing to report to the Williamsville office four days a week while maintaining flexibility for evening and Saturday shifts.

Matching Summary

This position serves as the first level of management responsible for directing the daily workflow of a unit of 10-15 employees.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years higher education or work experience
  • 2+ years work leadership experience
  • Flexible availability Monday through Saturday
  • Knowledge of SAFE Act registration requirements
  • Ability to resolve complex customer account issues

Nice-to-have

  • Excellent verbal and written communication skills
  • Strong knowledge of departmental systems and procedures
  • Previous call center or banking operations experience
  • Demonstrated ability to use tact and diplomacy
  • Experience facilitating process innovation projects

Key Requirements

  • Minimum 2 years work leadership experience
  • Combined minimum 5 years higher education or relevant work experience
  • Registration requirements under Federal SAFE Act
  • Must be able to report to Williamsville office

Work Rights

Not specified

Tailored Resume

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