Erp Applicants

SHORE Solutions Inc

Solve product- or service-related problems
Identify and assess customer needs
Provide accurate, valid, and complete information
Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company

Job Summary

  • Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company.
  • Responsible for key contact center performance metrics at the individual level.
  • We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values.

Matching Summary

Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company.

Skills & Requirements

Must-have

  • Solve product- or service-related problems
  • Identify and assess customer needs
  • Provide accurate, valid, and complete information
  • Ensure first contact resolution
  • Handle requests with skill and care

Nice-to-have

  • Collaborative environment
  • Positive attitude and energy
  • Empathy toward customer concerns
  • Professional company representation

Key Requirements

  • High school diploma required
  • Excellent English communication skills
  • Contact center operations knowledge
  • Computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter