Conseiller·ère En Soutien Applicatif (secteur Construction)

Harris Novum

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer support and guidance
Respond to user technical and functional support requests by phone or in writing (email, ticket platform)

Job Summary

  • Respond to user technical and functional support requests by phone or in writing (email, ticket platform).
  • Accompany clients in understanding software features and advise them on best usage practices.
  • We offer a permanent position with a daytime work schedule from Monday to Friday, 37.5 hours/week, and collective insurance paid by the employer.

Matching Summary

Respond to user technical and functional support requests by phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer support and guidance
  • Document interventions and solutions
  • Collaborate with internal teams

Nice-to-have

  • Positive client relationships
  • Continuous process improvement
  • Active life recognition program

Key Requirements

  • DEP, AEC or DEC in accounting
  • In-depth knowledge of the construction sector
  • User support experience
  • Accounting experience
  • Customer service skills
  • Basic English knowledge required

Work Rights

Not specified

Tailored Resume

Cover Letter