Lead Operational Excellence Specialist – Incident & Problem Management

Swift Verify

Incident and problem management experience
Itil framework knowledge
Servicenow itsm proficiency
You will shape how Swift anticipates, analyses, and learns from operational disruptions to keep the world's value moving reliably

Job Summary

  • You will shape how Swift anticipates, analyses, and learns from operational disruptions to keep the world's value moving reliably.
  • The role requires owning incident analytics, driving root-cause analysis for major incidents, and ensuring adherence to regulatory frameworks like GDPR and DORA.
  • Swift offers a diverse and inclusive environment where unique individuals can bring their full selves to the team while fostering a culture of measurement and accountability.

Matching Summary

You will shape how Swift anticipates, analyses, and learns from operational disruptions to keep the world's value moving reliably.

Skills & Requirements

Must-have

  • Incident and Problem Management experience
  • ITIL framework knowledge
  • ServiceNow ITSM proficiency
  • Root cause analysis expertise
  • Post Incident Review governance

Nice-to-have

  • Regulatory compliance familiarity
  • Data-driven decision making
  • Senior leadership communication
  • Cross-functional collaboration
  • Process automation skills

Key Requirements

  • Experience in regulated financial environment
  • Strong understanding of ITIL practices
  • Proficiency with ServiceNow ITSM tools
  • Familiarity with GDPR or DORA standards
  • Excellent analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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