It Support Specialist

Arcadis

Makati, Philippines
On-site
Bachelor's degree in it or computer science
3+ years tier 1 or level 2 it support experience
Proficiency with ms windows and office 365
Arcadis is seeking an IT Support Specialist to join their Global End-User Service team in Makati, Philippines. The role requires a bachelor's degree in IT or Computer Science, along with 3+ years of relevant IT support experience, focusing on incident and service request management

Job Summary

  • Arcadis is seeking an IT Support Specialist to join a global team delivering sustainable design and engineering solutions.
  • The role involves managing incidents, service requests, and asset management while ensuring high-quality first-contact resolution.
  • Candidates will work on various shifts supporting a diverse range of end-user computing devices across multiple international locations.

Matching Summary

Match Score: 85

Arcadis is seeking an IT Support Specialist to join their Global End-User Service team in Makati, Philippines. The role requires a bachelor's degree in IT or Computer Science, along with 3+ years of relevant IT support experience, focusing on incident and service request management.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Computer Science
  • 3+ years Tier 1 or Level 2 IT support experience
  • Proficiency with MS Windows and Office 365
  • Experience with Dell devices and Cloud applications
  • Strong understanding of SLAs and KPIs

Nice-to-have

  • Collaboration with multi-national stakeholders
  • Aptitude for automation via ITSM tools
  • Excellent telephone and email communication skills
  • High output work style with low supervision
  • Strong sense of responsibility and customer service

Key Requirements

  • Bachelor's degree in Information Technology or Computer Science
  • 3+ years relevant working experience in IT support
  • CompTIA A+ or ITF+ certification (Preferred)

Work Rights

Not specified

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