Team Manager - Customer Support, Workflows Data & Applications
London Stock Exchange Group
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Team leadership experience
Customer service excellence
Performance management skills
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The London Stock Exchange Group is seeking a Team Manager for their Customer Support team, specifically within Workflows Data & Applications. The role involves managing a team of analysts and specialists, addressing customer queries, and ensuring high-quality service delivery.
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Job Summary
The Team Manager role will lead a team of Data & Applications Analysts and Specialists.
This position blends management and hands-on operational duties to enhance customer experience.
LSEG values innovation, quality, and continuous improvement in its customer support services.
Matching Summary
Match Score: 75
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The London Stock Exchange Group is seeking a Team Manager for their Customer Support team, specifically within Workflows Data & Applications. The role involves managing a team of analysts and specialists, addressing customer queries, and ensuring high-quality service delivery.
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Skills & Requirements
Must-have
Team leadership experience
Customer service excellence
Performance management skills
Nice-to-have
Proactive problem-solving
Mentorship and coaching abilities
Flexibility in work times
Key Requirements
University degree or equivalent experience
Strong understanding of LSEG values and processes
Experience in contact or service center management