Rockwall Kia is seeking a Service Advisor to facilitate automotive services and repairs, acting as a liaison between customers and technicians. The role requires previous service experience, a basic understanding of automotive mechanics, and a strong commitment to customer service
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits including competitive pay, medical, dental and vision plans, paid holidays & PTO, disability, life insurance, 401(k), employee stock purchase plan, and vehicle purchase discounts.
Matching Summary
Match Score: 85
Rockwall Kia is seeking a Service Advisor to facilitate automotive services and repairs, acting as a liaison between customers and technicians. The role requires previous service experience, a basic understanding of automotive mechanics, and a strong commitment to customer service.
Skills & Requirements
Must-have
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing estimates and writing repair orders
Maintaining customer records
Communicating with customers and technicians
Nice-to-have
Earning customers for life
Team player focused on exemplary customer service
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license
High School graduate or equivalent, 18 years or older