Service Delivery Manager - Remote (u.s. Central Time Zone)

Amadeus

Central Time Zone, US
Hybrid
End-to-end service delivery
Itil-based service management
Customer satisfaction
Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities

Job Summary

  • Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
  • Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.

Matching Summary

Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.

Skills & Requirements

Must-have

  • end-to-end service delivery
  • ITIL-based service management
  • customer satisfaction
  • mission-critical environments
  • risk management
  • contract fulfillment
  • SLA management

Nice-to-have

  • strategic thinker
  • high autonomy
  • collaborative
  • growth enablement
  • diverse and inclusive community

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • ITIL Certification preferred
  • 10+ years of experience in Service Delivery Management
  • Minimum 5 years’ experience in contract fulfillment
  • Experience managing external customers and internal stakeholders
  • Previous experience with airports, border control, or seaports
  • Relevant financial management skills

Work Rights

Not specified

Tailored Resume

Cover Letter