Senior Service Delivery Manager

Centrilogic

Connecticut, US
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Client relationship management
Managed services delivery
It service management principles
** Centrilogic is seeking a Senior Service Delivery Manager with extensive experience in client relationship management, focusing on ensuring the delivery of managed services that meet or exceed client expectations. The ideal candidate will possess strong communication skills, a technical background, and a proactive approach to problem-solving. **

Job Summary

  • The position of Senior Service Delivery Manager has end-to-end accountability for the client relationship by bringing a relationship-focused client management approach that aligns client and Centrilogic goals for mutually beneficial outcomes.
  • They utilize IT service management, relationship management and project management principles, as well as administrative resources, tools, and processes to perform their responsibilities.
  • The Senior SDM brings a high sense of urgency, in the understanding that our client’s success is our guiding principle.

Matching Summary

Match Score: 75

** Centrilogic is seeking a Senior Service Delivery Manager with extensive experience in client relationship management, focusing on ensuring the delivery of managed services that meet or exceed client expectations. The ideal candidate will possess strong communication skills, a technical background, and a proactive approach to problem-solving. **

Skills & Requirements

Must-have

  • Client relationship management
  • Managed services delivery
  • IT service management principles
  • Relationship management principles
  • Project management principles
  • Client advocacy
  • Service improvement plans

Nice-to-have

  • High sense of urgency
  • Leadership and mentorship
  • Continuous improvement
  • Problem solving and analytical skills
  • Grasp and explain complex technical concepts

Key Requirements

  • 12+ years in technical customer relationship management
  • Bachelor’s degree in engineering, Information Technology, or equivalent
  • Direct customer advocacy and engagement experience
  • Experience in designing workflows and processes
  • Project Management experience
  • ITIL4 Foundations Certification
  • Azure and AWS Foundational Certifications

Work Rights

Not specified

Tailored Resume

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