Service Manager / Assistant Service Manager (johor Bahru)

KONE Belgique & Luxembourg

Johor Bahru, Malaysia
On-site
High-quality maintenance operations
Customer satisfaction
Service efficiency
KONE is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee maintenance operations and ensure customer satisfaction in the elevator and escalator industry. The ideal candidate will have a background in service operations, strong leadership skills, and a proactive approach to managing service delivery and technician performance

Job Summary

  • The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
  • This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
  • KONE moves over one billion people every day and is a global leader in the elevator and escalator industry.

Matching Summary

Match Score: 85

KONE is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee maintenance operations and ensure customer satisfaction in the elevator and escalator industry. The ideal candidate will have a background in service operations, strong leadership skills, and a proactive approach to managing service delivery and technician performance.

Skills & Requirements

Must-have

  • high-quality maintenance operations
  • customer satisfaction
  • service efficiency
  • safety and quality standards
  • resource optimization
  • technician development

Nice-to-have

  • improving urban life flow
  • collaborative working culture
  • ethical business practices
  • balanced life

Key Requirements

  • Bachelor's degree in Engineering, Business, or related field
  • Minimum 5 years of experience in service operations
  • Experience in elevator or escalator industry preferred
  • Strong leadership and people management skills
  • Excellent customer relationship management and communication abilities
  • Proficiency in scheduling, resource planning, and cost management

Work Rights

Not specified

Tailored Resume

Cover Letter