Not specified; compyny-wide bonuses based on month...
On-site
2+ years managing enterprise saas customers
1+ years working with channel partners
Previous management experience required
The Customer Success Director is responsible for taking extreme ownership of driving performance and managing the production of the assigned Enterprise Customer Success team
Job Summary
The Customer Success Director is responsible for taking extreme ownership of driving performance and managing the production of the assigned Enterprise Customer Success team.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents.
The role includes developing personal success plans for underperforming CSMs and serving as a management escalation point for customer issues.
Matching Summary
The Customer Success Director is responsible for taking extreme ownership of driving performance and managing the production of the assigned Enterprise Customer Success team.
Salary
Not specified; Company-wide bonuses based on monthly sales targets; Employee referral bonuses, adoption assistance, tuition reimbursement
Skills & Requirements
Must-have
2+ years managing Enterprise SaaS customers
1+ years working with channel partners
Previous management experience required
Experience with Salesforce or other CRM
Familiarity with IT Security Field concepts
Nice-to-have
Strong empathy for customers
Passion for driving growth
Ability to inspire and motivate teams
Consultative approach to strategy
High energy work style
Key Requirements
Associate's Degree or equivalent work experience
2+ years managing Enterprise customers within SaaS subscription model