Client Relations Supervisor

ADROIT

Houston, United States
On-site
Oversee routing team
De-escalate client issues
Track service quality
ADROIT is transforming the future of student transportation through its proprietary technology and unique transportation model

Job Summary

  • ADROIT is transforming the future of student transportation through its proprietary technology and unique transportation model.
  • Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails and de-escalating client issues.
  • Manage client accounts, actively working to ensure clients receive the most value from ADROIT services.

Matching Summary

ADROIT is transforming the future of student transportation through its proprietary technology and unique transportation model.

Skills & Requirements

Must-have

  • Oversee routing team
  • De-escalate client issues
  • Track service quality
  • Manage client accounts
  • Onboard new users
  • Coordinate routing schedules
  • Primary client contact

Nice-to-have

  • Mission-driven team player
  • Collaborate with C-suites
  • Provide strategic input
  • Celebrate successes together

Key Requirements

  • Supervisory experience
  • Customer service policies and procedures
  • Routing best practices
  • Slack channel monitoring
  • Client dashboard and application training

Work Rights

Not specified

Tailored Resume

Cover Letter