Customer Service Representative

Old Town Animal Hospital

United States, CA, United States
Competitive pyy; performance bonuses available; no...
Not specified (assumed to be in-person based on job responsibilities).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative to deliver exceptional client experiences in a veterinary setting. The role involves client communication, appointment scheduling, and supporting the medical team, all within a supportive and growth-oriented environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, processing payments, and maintaining organized records within a fast-paced veterinary environment.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Representative to deliver exceptional client experiences in a veterinary setting. The role involves client communication, appointment scheduling, and supporting the medical team, all within a supportive and growth-oriented environment.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently
  • Basic proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience required
  • Prior customer service experience preferred
  • Must be able to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter