Technical Support Analyst (hybrid)

Broadridge Business Process Outsourcing LLC

Toronto, Canada
$65,000 - $80,000 cad; bonus eligible; medical, de...
On-site
Advanced level 2 support
Financial application environments
Sql and pl/sql proficiency
Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues

Job Summary

  • Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues.
  • Act as the primary escalation point for application incidents, performing detailed root cause analysis and coordinating software releases.
  • Serve as a trusted technical liaison between clients and internal teams, collaborating closely with development, QA, DevOps, and infrastructure teams.

Matching Summary

Provide advanced Level 2 support for production and client-facing environments, managing day-to-day technical and functional application issues.

Salary

$65,000 - $80,000 CAD; Bonus Eligible; Medical, dental, life and vision insurance, RRSP program with company match, paid parental leave, competitive vacation days

Skills & Requirements

Must-have

  • Advanced Level 2 support
  • Financial application environments
  • SQL and PL/SQL proficiency
  • ITIL processes
  • Corporate actions and asset servicing

Nice-to-have

  • Proactive monitoring and performance checks
  • Client-facing communication skills
  • Continuous service improvement initiatives
  • DevOps practices and AWS environments

Key Requirements

  • Bachelor's degree in IT, Computer Science, Engineering
  • Minimum 5 years of experience
  • ITIL v3 or v4 Foundation certification preferred
  • Experience with corporate actions / asset servicing operations
  • Proficiency in Oracle or similar RDBMS technology

Work Rights

Not specified

Tailored Resume

Cover Letter