Customer Onboarding And Management Coordinator

Otis

Boca Raton, FL, USA
Fully remote
Crm and erp system proficiency
Customer account data maintenance
Billing and contract dispute resolution
Otis is seeking a Customer Onboarding and Management Coordinator to ensure the accurate setup and maintenance of customer accounts, facilitating smooth onboarding and billing processes. The ideal candidate will possess experience in customer onboarding or account administration and demonstrate strong attention to detail and communication skills

Job Summary

  • The role ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems.
  • Otis is the world's leading elevator and escalator manufacturing, installation, and service company moving 2.4 billion people daily.
  • The position requires partnering cross-functionally with Finance, Contract Booking, and Collections to resolve billing questions and disputes.

Matching Summary

Match Score: 85

Otis is seeking a Customer Onboarding and Management Coordinator to ensure the accurate setup and maintenance of customer accounts, facilitating smooth onboarding and billing processes. The ideal candidate will possess experience in customer onboarding or account administration and demonstrate strong attention to detail and communication skills.

Skills & Requirements

Must-have

  • CRM and ERP system proficiency
  • Customer account data maintenance
  • Billing and contract dispute resolution

Nice-to-have

  • Advanced Excel skills for data analysis
  • Experience with order-to-cash processes
  • Knowledge of compliance documentation requirements

Key Requirements

  • High school diploma or equivalent required
  • 1+ years experience in customer onboarding or account administration
  • Proficiency with Salesforce, SAP, Oracle, or similar systems

Work Rights

Not specified

Tailored Resume

Cover Letter