Base: not specified; bonus: 13-month aws, performa...
Not specified (assumed to be in-person given the nature of the role)
Warm greeting of members and guests
Accurate record keeping and data entry
Handling room reservations and check-ins
The Tanglin Club is seeking a Senior Member Services Associate in Singapore, responsible for providing exceptional customer service to members and guests, both in-person and over the phone. The role involves greeting guests, addressing inquiries, maintaining records, and coordinating guest room reservations while ensuring a positive experience for all
Job Summary
The Senior Member Services Associate serves as the primary point of contact for members and guests, ensuring a positive first impression.
Key responsibilities include managing guest room reservations, processing payments, and facilitating smooth arrival and departure procedures.
The role offers a 5-day work week, performance bonuses, meal allowances, and comprehensive insurance benefits.
Matching Summary
Match Score: 85
The Tanglin Club is seeking a Senior Member Services Associate in Singapore, responsible for providing exceptional customer service to members and guests, both in-person and over the phone. The role involves greeting guests, addressing inquiries, maintaining records, and coordinating guest room reservations while ensuring a positive experience for all.
Salary
Base: Not specified; Bonus: 13-month AWS, Performance Bonus, Ang Pow, Retention Bonus; Benefits: Meal allowance, Insurance, Medical coverage
Skills & Requirements
Must-have
Warm greeting of members and guests
Accurate record keeping and data entry
Handling room reservations and check-ins
Nice-to-have
Friendly and professional demeanor
Strong problem-solving skills
Ability to work in a team environment
Key Requirements
Experience in customer service or hospitality preferred
Proficiency with reservation systems and data entry