Customer Service Lead

Rogers Animal Hospital

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Patient records and technology
Veterinary experience required
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering calls and emails, scheduling appointments, maintaining electronic medical records, processing billing transactions, and recruiting, onboarding, and training new reception team members.
  • The practice offers a positive, team-oriented work environment with a strong emphasis on leadership development and professional growth, along with a competitive compensation and benefits package.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Patient records and technology
  • Veterinary experience required
  • Customer service experience required
  • Professional, friendly service

Nice-to-have

  • Teaching and mentoring others
  • Positivity and accountability
  • Teamwork and exceptional customer service
  • Compassionate and committed
  • Supportive leadership team

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

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