Not specified; bonus/equity: included in competiti...
Fully remote
10+ years service delivery management experience
Itil certification preferred
Airport or aviation environment experience
The role is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and Seaport customers
Job Summary
The role is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and Seaport customers.
Candidates must have a Bachelor's degree and at least 10 years of experience in Service Delivery Management within complex IT or aviation environments.
Amadeus offers a flexible working model, attractive remuneration packages including salary, bonus, equity, and benefits, along with a diverse and inclusive community.
Matching Summary
The role is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and Seaport customers.
Salary
Not specified; Bonus/Equity: Included in competitive reward offer; Benefits: Comprehensive package covering essential components
Skills & Requirements
Must-have
10+ years Service Delivery Management experience
ITIL certification preferred
Airport or aviation environment experience
Contract fulfillment and SLA management
Post go-live support experience
Financial management and budgeting skills
Nice-to-have
Strategic thinking and vision translation
High autonomy and complex decision making
Fluent English communication skills
Willingness to travel up to 30%
Cross-functional team leadership
Key Requirements
Bachelor's degree in business, IT, Engineering, or related field
10+ years of Service Delivery Management experience
Minimum 5 years experience in contract fulfillment and SLAs
ITIL Certification (preferred)
Experience managing external customers and internal stakeholders
Work Rights
Must reside in Central Region of the United States or be willing to relocate