Capability And Enablement Lead

Hyperion Group

Miami, FL, US
Hybrid
Change management leadership
Continuous improvement expertise
Operational excellence delivery
We are seeking a dynamic and experienced Head of Change and Continuous Improvement to build and lead a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing

Job Summary

  • We are seeking a dynamic and experienced Head of Change and Continuous Improvement to build and lead a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing.
  • At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be, with a unique employee ownership model and a culture that supports empowerment and collaboration.
  • We offer a career that you define, supporting personal development, volunteering, and sustainability, with a commitment to diversity, inclusion, and reasonable accommodations.

Matching Summary

We are seeking a dynamic and experienced Head of Change and Continuous Improvement to build and lead a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing.

Skills & Requirements

Must-have

  • Change management leadership
  • Continuous improvement expertise
  • Operational excellence delivery
  • Governance and risk integration
  • Stakeholder engagement and collaboration
  • Strategic service capability leadership

Nice-to-have

  • Behavioral science grounded frameworks
  • Culturally fluent leadership
  • Emotional intelligence
  • Client experience design
  • Data-driven insight
  • Entrepreneurial spirit

Key Requirements

  • Experience in organizational design and benefit realization
  • Ability to influence at C-suite level
  • Proven governance model creation
  • Strong analytical skills
  • Experience in building learning and development programs

Work Rights

Not specified

Tailored Resume

Cover Letter