This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional initiatives from scoping to production.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
AI agent deployment experience
Automation workflow platform expertise
Program management skills
API and webhook integration
Low-code no-code tools proficiency
CX operational context knowledge
Nice-to-have
Remote-first work environment
AI-assisted development tools usage
Strong documentation habits
Fluent English communication
Experience with MCP standards
Key Requirements
Hands-on experience building automation in CX or support contexts
Ability to design and debug code and APIs
Experience deploying AI agents in production environments
Proven track record of managing complex multi-phase delivery