Senior Manager, Customer Success – Specialized Products

Workday

Atlanta, Georgia, United States
Base: $153,100 - $229,700 usd; bonus/equity: eligi...
Fully remote
8+ years customer success experience
5+ years people leadership experience
Enterprise customer executive engagement
This role leads a team of CSMs focused on driving adoption, value realization, and retention for Workday's innovative AI-enabled products

Job Summary

  • This role leads a team of CSMs focused on driving adoption, value realization, and retention for Workday's innovative AI-enabled products.
  • The position requires operationalizing Customer Success by designing playbooks and engagement models tailored to emerging AI solutions.
  • Candidates must demonstrate the ability to lead executive-level conversations regarding business outcomes and responsible AI adoption.

Matching Summary

This role leads a team of CSMs focused on driving adoption, value realization, and retention for Workday's innovative AI-enabled products.

Salary

Base: $153,100 - $229,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 5+ years people leadership experience
  • Enterprise customer executive engagement
  • AI-enabled product domain knowledge
  • Strategic playbook development

Nice-to-have

  • Consulting background in value engagement
  • Experience with ambiguous environments
  • Strong executive presence and communication
  • Data-driven decision making skills
  • Cross-functional partnership expertise

Key Requirements

  • 8+ years in Customer Success or Strategy
  • 5+ years of people leadership experience
  • Experience with enterprise customers and executives
  • Background in AI-enabled or evolving products

Work Rights

Not specified

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