Senior Customer Success Manager

SEG

Tokyo, Japan
Fully remote
Customer relationship management
Issue resolution and escalation
Saas environment experience
Workday is a leading AI platform shaping the future of work

Job Summary

  • Workday is a leading AI platform shaping the future of work.
  • Customer Success Managers improve user experience and drive customer value.
  • The role offers autonomy and opportunities for global career development.

Matching Summary

Workday is a leading AI platform shaping the future of work.

Skills & Requirements

Must-have

  • Customer relationship management
  • Issue resolution and escalation
  • SaaS environment experience

Nice-to-have

  • Strong presentation skills
  • Collaboration across functions
  • Experience with executive stakeholders

Key Requirements

  • 5+ years in customer-facing roles
  • 1+ years project management experience
  • Business-level Japanese communication

Work Rights

Not specified

Tailored Resume

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