Data Scientist, Customer Support Analytics

Etsy

Brooklyn, New York, United States
Base: $124,000.00 - $160,000.00; bonus/equity: ann...
Hybrid
2+ years data science or analyst experience
Strong proficiency with sql
Advanced statistical concepts and hypothesis testing
This role involves partnering with operations leaders and product managers to improve the effectiveness of self-service solutions and support ticket forecasts

Job Summary

  • This role involves partnering with operations leaders and product managers to improve the effectiveness of self-service solutions and support ticket forecasts.
  • The team is a hybrid group of Data Scientists and Analysts who support product launches, conduct proactive analyses, and enable self-service reporting.
  • Candidates will receive an equity package, an annual performance bonus, and competitive benefits in addition to a salary range of $124,000.00 - $160,000.00.

Matching Summary

This role involves partnering with operations leaders and product managers to improve the effectiveness of self-service solutions and support ticket forecasts.

Salary

Base: $124,000.00 - $160,000.00; Bonus/Equity: Annual performance bonus and equity package eligible; Benefits: Competitive benefits supporting family included

Skills & Requirements

Must-have

  • 2+ years data science or analyst experience
  • Strong proficiency with SQL
  • Advanced statistical concepts and hypothesis testing
  • Experience with Python or R scripting
  • Ability to lead experimentation and A/B testing

Nice-to-have

  • Curious mentality for creative problem-solving
  • Commitment to Etsy's vision and values
  • Experience supporting product teams
  • Ability to distill complex problems into narratives

Key Requirements

  • 2+ years proven success as a data scientist or analyst
  • High proficiency with SQL
  • Strong grasp of advanced statistical concepts
  • Statistical scripting languages such as Python or R

Work Rights

Not specified

Sponsorship: available

Tailored Resume

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